Terms of Service

These terms govern your use of the dodo online store and any orders you place. Please read them carefully. The bracketed fields are to be completed by the store operator before publication.

Last updated: 27 September 2026

1. Who we are

This store is operated by German products by dodo Cosmetics and Makeup Trading Wholesale (S.P.S - L.L.C), Ajman, United Arab Emirates ("dodo", "we", "us"). You can contact us at hadirgermanyproducts@gmail.com or on WhatsApp at +971 58 585 9715.

2. Products

We sell genuine German drogerie, beauty and wellness products — skincare, hair, make-up, body and personal care, vitamins and supplements, and sun care — sourced in Germany. Product images, descriptions and packaging are provided for information; manufacturers may update formulations, packaging or design without notice. Supplements are food products, not medicines, and are not intended to diagnose, treat or cure any condition. If you are pregnant, nursing, on medication or have a medical condition, consult a healthcare professional before use.

3. Orders & pricing

All prices are shown in AED. Placing an order is an offer to buy; a contract is formed when we confirm and dispatch your order. We reserve the right to decline or cancel an order — for example if an item is out of stock or a pricing error occurs — and will refund any amount already paid. Online payment is coming soon; until then our team will confirm the payment method with you directly.

4. Shipping, duties & taxes

Orders ship from Germany to the UAE via DHL. Because your order is exported from Germany, it leaves free of German VAT (a 0% export delivery). On arrival in the UAE, import duty (approximately 5%) and UAE VAT (5%) may apply and are handled by the importer as part of delivery. Delivery estimates (1-2 business days across the UAE) are indicative and not guaranteed. Full details are in our Shipping & Delivery page, which forms part of these terms.

5. Returns & refunds

Returns are governed by our Returns & Refunds page, which forms part of these terms. In short: unopened, sealed items may be returned within 14 days; for hygiene reasons opened cosmetics, skincare, make-up and supplements cannot be returned unless faulty or sent in error.

6. Your responsibilities

Provide accurate delivery and contact details.
Use products as directed on their packaging and check the ingredient list (INCI) if you have sensitivities.
Ensure the products you order may lawfully be imported to your delivery location.

7. Liability

To the fullest extent permitted by law, we are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Our total liability for any order is limited to the amount you paid for that order.

8. Intellectual property

The dodo name, logo, store content, text and images are our property or used with permission and may not be reproduced without our consent. Third-party brand names and trademarks belong to their respective owners.

9. Privacy

Your personal data is handled in accordance with our Privacy Policy.

10. Changes to these terms

We may update these terms from time to time. The version in force at the time you place your order applies to that order. The current version is always available on this page.

11. Governing law

These terms are governed by the laws of the laws of the United Arab Emirates, without prejudice to any mandatory consumer protection rights you have in your country of residence. Disputes shall be subject to the courts of the courts of Ajman, United Arab Emirates.